We accept returns in certain cases. Please see the conditions below.
At Gulru, we aim to ensure your satisfaction while maintaining quality standards. Though we don’t offer standard returns or refunds, we’re here to assist if any issue arises with your order.
What We Can Help With
We’re happy to assist you with an exchange in the following situations:
- You received the wrong item
- Your product arrived damaged
- The parcel was incomplete or missing an item
In such cases, please reach out to us within 48 hours of receiving your parcel. To help us review your request smoothly, you may be asked to share a clear photo or video showing the issue.
Exchange Conditions
- The item must be unused, unwashed, and in its original packaging
- Exchanges are processed based on product availability
- Our team will guide you through the next steps after verifying your request
Return Shipping
If the issue is genuine and verified, we’ll support you through the exchange process. Depending on the nature of the issue, you may be asked to cover return shipping.
We appreciate your understanding and cooperation. If you ever face a problem with your order, don’t hesitate to contact us at our official email, support@thegulru.com. We’re always happy to assist and make things right.
